Contact Promedic
Our US-based customer support team is here to help you with any questions about our products, ordering process, shipping, or general inquiries. We strive to respond to all inquiries within 24 hours.
Contact Information
Email Support
We typically respond within 24 hours. For urgent matters, please call.
Service Area
All 50 US States
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Frequently Asked Questions
Before contacting us, you may find answers to common questions on our FAQ page.
What We Can Help With
- Product information and recommendations
- Ordering assistance and guidance
- Shipping and delivery inquiries
- Order tracking and status updates
- Payment questions
- Returns and refunds
- Privacy and security concerns
- General customer service
Medical Consultation
While we provide general information about ED medications, we recommend consulting with a licensed healthcare provider before starting any new medication. For medical advice specific to your condition, please consult your doctor. See our Free Consultation page for more information.
Business Hours
Monday - Friday: 9:00am - 6:00pm EST
Saturday: 10:00am - 4:00pm EST
Sunday: Closed
Messages received outside business hours will be responded to on the next business day.
Privacy & Security
All communications with Promedic are confidential and secure. We never share your personal information with third parties. For more details, please see our Privacy Policy.