Shipping Information

Promedic offers fast, reliable, and discreet shipping to all 50 US states. Your privacy and satisfaction are our top priorities.

Delivery Coverage

We ship to all 50 US states including:

• All continental United States
• Alaska
• Hawaii
• Contact us for US territories and military APO/FPO addresses

Shipping Options

Discreet Packaging

Your privacy is our priority. All orders are shipped in:

• Plain packaging with no logos or pharmacy markings
• No indication of contents on the package exterior
• Discreet sender name on shipping label
• Secure, tamper-evident packaging to ensure product integrity

Order Processing

Orders are typically processed within 24 hours of receipt. Processing times:

• Monday-Friday orders: Processed same business day if received before 2pm EST
• Weekend orders: Processed on the following Monday
• Holiday orders: May experience slight delays during federal holidays

Tracking Your Order

Once your order ships, you'll receive:

• Email confirmation with tracking number
• Link to carrier tracking website
• Estimated delivery date

You can also track your order anytime on our Track Your Order page.

Delivery

Signature Requirements

• Standard shipping: No signature required
• Express/Priority: Signature may be required based on carrier policy
• High-value orders: May require signature confirmation

Delivery Attempts

If you're not available to receive your package:

• Carrier will leave a delivery notice
• Package may be left at your door (if no signature required)
• You can arrange redelivery or pickup at carrier facility

Shipping Costs

Shipping costs are calculated at checkout based on:

• Shipping method selected
• Delivery address
• Order weight and size

We occasionally offer free or discounted shipping promotions. Check our homepage for current offers.

International Shipping

Currently, we only ship within the United States. We do not offer international shipping at this time.

Shipping Restrictions

We cannot ship to:

• PO boxes (for priority/signature-required deliveries)
• International addresses
• Addresses where delivery is prohibited by law

Shipping Issues

Lost or Stolen Packages

If your package is marked as delivered but you haven't received it:

• Check with neighbors or household members
• Contact the carrier for delivery details
• Contact us if you still cannot locate your package

Damaged Packages

If your package arrives damaged:

• Take photos of the damaged packaging and contents
• Contact us immediately at +1 (305) 202-0900
• We will arrange for replacement or refund

Incorrect Orders

If you receive an incorrect product or quantity:

• Do not open or use the medication
• Contact us immediately
• We will arrange for correct product delivery and return of incorrect items

Weather & Delays

While rare, severe weather or carrier delays may occasionally affect delivery times. We'll notify you of any significant delays. For urgent orders, consider express shipping options.

Questions?

For shipping questions or issues, contact our customer support:

Phone: +1 (305) 202-0900
Email: promedic.rx@gmail.com
Hours: Mon-Fri 9am-6pm EST, Sat 10am-4pm EST