Returns & Refunds Policy

At Promedic, customer satisfaction is our priority. This policy outlines our procedures for returns, replacements, and refunds.

Return Policy Overview

Due to the nature of pharmaceutical products and health and safety regulations, we have specific return policies:

  • We cannot accept returns of opened or used medications
  • Unopened products may be returned within 30 days of delivery
  • Products must be in original, sealed packaging
  • Prescription medications have additional restrictions

Eligible Returns

We will accept returns and issue refunds or replacements for:

1. Damaged Products

If your medication arrives damaged:

  • Contact us within 7 days of delivery
  • Provide photos of damaged packaging and product
  • We will arrange for replacement or full refund
  • No need to return the damaged product

2. Incorrect Products

If you receive the wrong medication or dosage:

  • Contact us immediately - do not open or use the product
  • We will arrange for correct product delivery
  • Return shipping label provided at no cost
  • Full refund or replacement at your choice

3. Defective Products

If your medication is defective or does not meet quality standards:

  • Contact us within 30 days of delivery
  • Describe the issue in detail
  • We will investigate and provide replacement or refund
  • Return may be required for inspection

4. Order Errors

If we make an error in processing your order:

  • Incorrect quantities shipped
  • Wrong product sent
  • Duplicate shipments
  • Full resolution at no cost to you

Non-Returnable Items

The following cannot be returned for refund:

  • Opened medication packages
  • Used products (even partially)
  • Products past their return window (30 days)
  • Products without original packaging
  • Clearance or final sale items (if applicable)
  • Products where prescription was filled (in some cases)

Refund Process

How to Request a Refund

  1. Contact customer support within the return window
  2. Provide order number and reason for return
  3. Submit photos if applicable (damaged/incorrect products)
  4. Receive return authorization and instructions
  5. Return product if required (prepaid label provided)
  6. Refund processed upon receipt or investigation

Refund Timeline

  • Return Authorization: Issued within 24 hours of request
  • Inspection: 3-5 business days after receiving returned item
  • Refund Processing: 5-7 business days to original payment method
  • Credit Appearance: Depends on your bank (typically 5-10 business days)

Refund Methods

Refunds are issued to the original payment method:

  • Credit card refunds: 5-10 business days to appear
  • Debit card refunds: 5-10 business days to appear
  • Other payment methods: As applicable per provider

Replacements

In many cases, we can offer immediate replacement without waiting for return:

  • Damaged products: Replacement shipped immediately
  • Incorrect products: Correct product sent, return arranged
  • Defective products: Replacement or refund at your choice

Shipping Costs

We Cover Return Shipping For:

  • Our errors (wrong product, damaged items)
  • Defective products
  • Quality issues

You Cover Return Shipping For:

  • Change of mind (if eligible for return)
  • Order cancellations after shipment
  • Incorrect address provided by customer

Order Cancellations

Before Shipment

Contact us immediately if you need to cancel:

  • If not yet processed: Full refund, no fees
  • If processing: May still be able to cancel, contact ASAP
  • If shipped: Cannot cancel, return policy applies

After Shipment

  • You may refuse delivery (contact carrier)
  • Returned shipments subject to restocking fee
  • Refund less shipping costs and restocking fee

Lost or Stolen Packages

If your package is lost or stolen:

  • Contact us within 7 days of expected delivery
  • We will file a claim with the carrier
  • Replacement or refund provided after claim resolution
  • Consider signature-required delivery for future orders

Contact Customer Support

For all return, refund, or replacement requests:

Phone: +1 (305) 202-0900
Email: promedic.rx@gmail.com
Hours: Mon-Fri 9am-6pm EST, Sat 10am-4pm EST

When contacting us, please have ready:

  • Order number
  • Product details
  • Reason for return
  • Photos (if applicable)

Return Address

Do not return any products without first contacting us for authorization. Returns sent without authorization may not be processed. We will provide a prepaid return label and specific return instructions when applicable.

Partial Refunds

Partial refunds may be issued in certain situations:

  • Products returned past the return window
  • Products not in original condition
  • Missing original packaging or accessories
  • Restocking fees (if applicable)

Exceptions and Special Circumstances

We handle each case individually. If you have special circumstances not covered by this policy, please contact us. We're committed to finding fair solutions for our customers.

Questions?

For questions about returns, refunds, or this policy:

Policy Updates

This policy may be updated periodically. Changes will be posted on this page. For significant changes, we will notify customers via email.