Privacy Policy

Last Updated: January 2026

At Promedic, your privacy is our top priority. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you use our website and services.

Information We Collect

Personal Information

When you place an order or contact us, we collect:

  • Name and contact information (email, phone number)
  • Shipping and billing address
  • Payment information (processed securely through encrypted channels)
  • Order history and preferences

Medical Information

If provided during consultation or ordering:

  • Health conditions and medical history
  • Current medications
  • Prescription information

Technical Information

Automatically collected when you visit our website:

  • IP address and browser type
  • Device information
  • Pages visited and time spent
  • Cookies and similar technologies

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate about your orders and account
  • Provide customer support
  • Improve our website and services
  • Send important updates about orders and services
  • Comply with legal obligations
  • Prevent fraud and enhance security

Information Sharing

We do NOT sell, rent, or share your personal information with third parties for marketing purposes. We only share information when:

Service Providers

We may share information with trusted service providers who help us operate our business:

  • Payment processors (for secure transaction processing)
  • Shipping carriers (for order delivery)
  • IT service providers (for website hosting and security)

These providers are contractually obligated to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to:

  • Comply with legal processes
  • Protect our rights and property
  • Prevent fraud or illegal activity
  • Protect the safety of our customers and public

Data Security

We implement robust security measures to protect your information:

  • 256-bit SSL Encryption: All data transmission is encrypted
  • Secure Servers: Information stored on secure, protected servers
  • PCI Compliance: Payment processing meets industry security standards
  • Access Controls: Limited employee access on need-to-know basis
  • Regular Security Audits: Ongoing monitoring and updates

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

You have the right to:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Opt-Out: Unsubscribe from marketing communications
  • Data Portability: Request your data in a portable format

To exercise these rights, contact us at promedic.rx@gmail.com or +1 (305) 202-0900.

Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Understand how you use our website
  • Improve website functionality
  • Provide personalized experience

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from minors.

Data Retention

We retain your information for as long as necessary to:

  • Fulfill the purposes described in this policy
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Medical and prescription records are retained according to applicable pharmacy regulations.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, use, and share.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website with an updated "Last Updated" date. Continued use of our services constitutes acceptance of the updated policy.

Contact Us

For questions about this Privacy Policy or our privacy practices:

Phone: +1 (305) 202-0900
Email: promedic.rx@gmail.com
Hours: Mon-Fri 9am-6pm EST, Sat 10am-4pm EST

Your Consent

By using our website and services, you consent to the collection and use of information as described in this Privacy Policy.